Response times
- Account or payment issues: usually within 24 hours.
- Privacy or data requests: within five business days.
- General feedback: we read everything; replies may take longer.
Please don't send
For your own safety, please do not include sensitive financial information in your message — full card numbers, full bank details, or one-time passwords. We will never ask for those by email.
Hint: include the report ID (the long string in the URL when you open a report) and a short, specific description of the issue. The more we know upfront, the faster we can resolve it.